Items purchased from Shoessupra are eligible for a full refund if returned within 30 days of purchase. You will have up to 15 days after items have been purchased to exchange for anything else on the website.
A prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways).
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
Tops and Dresses
Please be careful of makeup or deodorant rubbing off on the garment.
We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
If you receive an item that is damaged, please contact customer service immediately.